FAQ – Complaint Management Software
How to Identify Customer Complaints
NIIX Complaint Management have a features to capture complaint details, categorize by type and severity and then attach any associated documents for record keeping and audit purposes.
Can NIIX Complaint Management support the attachment file?4
Yes, you also can attached the supporting documentt for non-conformance proof in various format include image, video, audio, pdf, etc for a more clarity information.
Can decision maker directly close the complaint issued?
Reviewer and approver able to review and close complaints according to your required workflow.
How system notity user to inform that complaint is expired?
System will send automated email task notifications with regular reminders, automatically escalate reminders if due dates are exceeded.
Is there any limitation to access to Cloud Based Complaint Management System?
No limitation. Cloud-based customer feedback system available through laptop, desktop and mobile devices anytime anywhere.
Do NIIX Complaint Management software provide report?
Yes, advanced analytics and reporting is available in the system.
Is it capable to integrate with CAPA?
Yes you can link the complaint to the specific CAPA.
How Complaint Management can help company to maintain regulation & certification?
You can easily identify, capture and manage a complete history and audit trail of customer complaints along with CAPA plans.
Can I issue multiple complaint in one form?
You can amend the form template to suit this requirement.
Is there any document attachment limitation when issue a complaint?
No you can attach multiple attachment documents.
What data can we get from the complaint form?
Data can be captured in the system along with complaint details like complaint source, action taken, personnel incharge, due dates, etc.
Can we categorise complaints in the system?
Yes, you can categorize the complaints to know frequency and criticality to prioritize quick corrective action.
The system can auto remind any past due task?
Yes the system has auto reminder and alert for past due task.
Can we refer back to the complaint form that had been closed?
Yes if you can access the history and record of the complaint form based on your user role access level.
Is it necessary to send a reminder to the customer that the complaint has been resolved?
No, the system will send an email notification/reminder to the complainant.
Can we set a deadline for each new complaint?
Yes, you may select a deadline to respond to the complaint.