FAQ – Supplier Corrective Action Request Software
How can I send the SCAR to my supplier? Is that means I have to give them my account password?
No, you need to key in Supplier’s email address when you create a SCAR in QIS. The system will automatically send email notification to Supplier include a Link to access to the particular SCAR you have issued to them. Then your supplier needs to click in the link and access directly to the particular SCAR and feedback to you.
All suppliers from different company can access to all SCAR Form?
The supplier can only view their own SCAR. They will not be able to view any other SCAR information that is not belongs to them.
How does SCAR assist businesses with system implementation?
Mitigate supplier defects and ensure better performance by streamlining all your supplier-related processes and addressing the operational challenges with SCAR Workflows.
Why SCAR is Important?
SCAR is imperative to manage critical functions such as managing supplier information, non-conformances, performance, etc.
The SCAR system is comptible to use with tablet?
SCAR system developed with web based and its user friendly with mobile responsive, you can use the SCAR system with any type of device.
Can we integrate SCAR with Risk Management?
Yes, you can integrate SCAR with Risk Managemen and other NIIX QMS Software.
How can I obtain a copy of the SCAR report?
You can retrieve comprehensive report by using the built in dashboard analytic report feature.
Is it possible to customise the SCAR template form?
You can use the form editor to customise or edit your SCAR form.
To respond to the Supplier Corrective Action Request, the Supplier must first log in/ register.
No need. They just need to click the link in the email & securely access to view only their specific SCAR and provide corresponding corrective actions and preventive actions in timely manner.
Is it possible for suppliers to view their history?
Suppliers can access and view their own SCAR history.
Why is a Supplier Corrective Action Request Software necessary?
It provides user a comprehensive approach to mitigate supplier quality issues with systematic monitoring.
When responding to the SCAR form, can the supplier attach any supporting files? Is there any restriction on the attachment?
Supplier can attach multiple files include video and image as supporting documents.
How to keep track of SCAR’s progress and history?
The system will automatically keep track of the progress with auto task alert notification. All history will be kept in the system and remain retrievable.
How can NIIX SCAR assist us or our supplier with the task at hand?
It will simplify the process with the automated workflow. Auto task notification helps to enable completing task on time and prevent overlooked.
Is your system mobile and tablet compatible?
Yes it is mobile and tablet friendly.
Is your system easy to use, especially for our supplier?
Yes. It is simplify system make the user learning curve much shorter and easy to implement full-deployment and improve SCAR management.
Is it still necessary to manually send SCAR document to our supplier?
No. It is necessary. SCAR document can be uploaded and retrieved in the system.
How can I ensure that a supplier from Company A does not have access to another form?
The supplier will only be able to access to their own SCAR through the unique link generate from the system.